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Tourism needs your protection:
The
first official case of a bio-chemical attack
against a US restaurant took place in the
state of Oregon in 1984?
Tourism & More offers police department
certification in tourism security.
Tourism is an ideal target for terrorist
attack because:
-
it
is often interconnected with
transportation centers
-
it
is big business
-
it
is interrelated with multiple other
industries
-
it
is highly media oriented
-
it
is often non-historical when it comes to
its customer data base, this is
especially true at attractions and
events
-
it
must deal with a constant flow of new
people
-
it
is a nation's parlor and symbolizes a
nation's cultural heritage
-
it
is the point where business touches
relaxation
Some
Terrorism Basics for Festival/CVB's and
Tourism Professionals
|
|
Crime |
Terrorism |
|
Goal |
Usually economic or social gain |
To gain publicity and sometimes
sympathy for a cause. |
|
Usual type of victim |
Person may be known to the
perpetrator or selected because
he/she may yield economic gain |
Killing is random and appears to
be more in line with a
stochastic model. Numbers may or
may not be important |
|
Defenses in use |
Often reactive, reports taken |
Some pro-active devices such as
radar detectors |
|
Political ideology |
Usually none |
Robin Hood model |
|
Publicity |
Usually local and rarely makes
the international news |
Almost always is broadcast
around the world |
|
Most common forms in tourism
industry are: |
Crimes of distraction
Robbery
Sexual Assault |
Domestic terrorism
International terrorism
Bombings
Potential for bio-chemical
warfare |
|
Statistical accuracy |
Often very low, in many cases
the travel and tourism industry
does everything possible to hide
the information |
Almost impossible to hide.
Numbers are reported with great
accuracy and repeated often |
|
Length of negative effects on
the local tourism industry |
In most cases, it is short term |
In most cases, it is long term
unless replaced by new positive
image |
|
Recovery strategies |
-
New marketing plans, assumes
short-term memory of
traveling public.
-
Probability ideals: "Odds
are it will not happen to
you."
-
Hide information as best as
one can
|
-
Showing of compassion
-
Need to admit the situation
and demonstrate control
-
Higher levels of observed
security
-
Highly trained (in tourism,
terrorism, and customer
service) security personnel
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From
September - December all nations had a drop
off in US visits, but the first three
previous quarters were so strong for Mexico,
South Korea and Venezuela that the overall
year totals still were positive.
The
top US states in tourism were:
1.
California 2. Florida 3. Texas 4.
Pennsylvania 5. New York 6. Ohio 7. North
Carolina 8. Georgia 9. Illinois 10. Nevada
Source: Travel Industry Association of
America
In
2000 the Top 10 City Destinations were (U.S.
City
Number
of Arrivals):
-
New York
-
5.7 Million
-
Los Angeles
-
3.5 Million
-
Orlando
-
3.0 Million
-
Miami
-
2.9 Million
-
San Francisco
-
2.8 Million
-
Las Vegas
-
2.3 Million
-
Oahu/Honolulu
-
2.2 Million
-
Metro DC Area
-
1.5 Million
-
Chicago
-
1.4 Million
-
Boston
-
1.3 Million
Top 10
City Total
-
26.6
Million
Source: : Tourism
Industries/International Trade
Administration, Dept. of Commerce Note: *
Excludes visitors from Canada and Mexico.
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