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Tourism Tidbits Archive

Terrorism’s Aggressive and Passive War on Tourism

January 2016

The multiple recent terrorist attacks in diverse places such as London and California ought to be a warning to the tourism industry that it is entering into a new and dangerous age.  In the past, most tourism centers assumed that either they would not be targets of a terrorism attack or that the attack would [...]

Being Positive When Your Colleagues Are Negative

December 2015

Somehow no matter how much we may try to make December a happy month, there are always some people who tend to take a negative view on life.  In a business situation, such as tourism, negativity can be deadly. It is essential that not only front line personnel maintain an upbeat view of the world, [...]

Tourism Faces Terrorism: Terrorism Attacks on the Russian Airliner and Paris and What They Will Mean to You!

November 2015

This month has not been easy for specialists in tourism security.  We first witnessed the terrorist bombing of the Russian aircraft causing not only death and destruction to innocent civilians but also a major blow to Egypt’s tourism industry.  Friday afternoon, Texas time, the first reports of November 13th terrible attacks in Paris began to [...]

Bioterrorism and Tourism

When we think of tourism security we tend to think about either criminal acts that often plague the tourism industry such as: pick-pocketing, room invasions, or con artists, or about overt acts of terrorism such as a bomb.  Rarely do we consider the hidden forms of terrorism that can impact the tourism industry. These forms [...]

Tourism Business Networking

October 2015

Now that the summer months (or winter months if you are reading this edition in the Southern hemisphere) are over, and all of us are in a shoulder season, we have a bit of time to contemplate our local tourism industry role within the wider industry and within the community. Just as tourism links people [...]

Tourism and Tourism Trends: Changes in the way we spend our time.

September 2015

During the last decades, upward mobile people bragged that they were ever more increasingly busy.  The “snowed-under” phenomenon was so powerful that many people were ashamed to take a vacation and when vacations were taken they were usually for long weekends. This work-until-you-drop mentality impacted tourism in any number of ways.  For example, many women [...]

Tourism, Children and Young Adults: Things we need to be aware of to protect our traveling youth – Part 2

August 2015

Part 2 of a two part series Last month Tourism Tidbits examined the inbound (importer) side and this month we look at the outbound (exporter side) of youth travel safety Last month we examined the “inbound side” of youth tourism. That is, positive steps and actions that locations need to do to keep the youth market safe. This month [...]

Tourism, Children and Young Adults: Things we need to be aware of to protect our traveling youth – Part 1

July 2015

Part 1 of a two part series: the Inbound Side Tourism should be about children, not only children by age, but in a sense the “child” that exists within each of us.  Childhood is a time of beautiful naiveté, it is a time of innocence and a time of wonderment within and with a world [...]

Some New and Some Old (but still valid) Ideas on Customer Service (Part 2 of 2)

June 2015

When it comes to customer service, sometimes we need to remind ourselves of what not to do.  It is not easy to give good customer service, and often people are not easy to deal with. If customer service is hard to do in business, it is especially hard to provide good customer service in the [...]

Some New and Some Old (but still valid) Ideas on Customer Service (Part 1 of 2)

May 2015

Hospitality, and the hospitality industry, have been around a long time.  The Western tradition goes back to the time of Abraham and his receiving of the three angles (messengers). Abraham’s receiving of the three messengers stands in sharp contrast to the lack of hospitality shown to the same messengers by the people of Sodom and [...]

Tourism Security Challenges

April 2015

Tourism is facing four challenges that are perhaps more threatening than at any time since September 11, 2001.  What is interesting is that just as in the years prior to September 11, 2001 many tourism officials have simply chosen either to ignore threats or to dismiss them with a great deal of verbiage and little [...]

Sustainable and Ecotourism

March 2015

Certainly one of the buzzwords in tourism today is “sustainable tourism”.  Sustainable tourism is often combined with ecotourism, although the two terms are different.  To add to the difficulties there is no one definition of sustainable tourism.  Sustainable urbantourism then is different from sustainable rural tourism, aquatic tourism or beach tourism.  For the most part we can define sustainabletourism as a form of travel and tourism that permits outsiders [...]

Tourism Facing New Challenges in a New Year

February 2015

Last month we explored some of the challenges that lie ahead for the world of tourism in 2015.  Among the issues that we looked at were the question of security, health, issues of policing a few of the economic issues facing the world of tourism and customer service challenges.  This month Tourism Tidbits exams some [...]

Tourism Facing New Challenges in a New Year

January 2015

Now that the December holidays are past, and the parties have ended, just like almost everyone else, tourism professionals must return to a world of work and new challenges.  From health issues to economic issues, from issues of social unrest to all too often substandard customer service, tourism officials face a host of problems.  Some [...]

Providing Tourism Cheer

December 2014

Tourism this past year has faced many challenges, from a slow economy in Europe to ISIS attacks, from medical issues such as Ebola to wars in both Europe and the Middle East.  For many around the world, despite the fact that this has not been an easy year, the month of December creates a great [...]

Delivering on the Tourism Experience

November 2014

Anyone who has traveled in the last year has faced the fact that the travel experience has some key challenges.  Tourism is promoted as a stress reliever and a way to renew both body and soul.  Unfortunately what should be and what is are often very different experiences. In too many places, travelers face imprecise [...]

The importance of the Religious Tourism Market

Religious tourism is one of the earliest forms of tourism. The idea of the religious pilgrimage begins almost with the dawn of humanity.  Almost since the dawn of history human beings have traveled to holy sites.  By the Biblical period important religious centers had become not only a part of the cultural landscape, but they [...]

Tourism’s Importance in a World in Crisis

September 2014

The last three months have not been easy ones.  Politically the world has seen some of its greatest threats since the end of World War II.  Economically, Europe is still very much in shambles, the US has fewer unemployed but it also has fewer people employed, and those who are employed often have low paying [...]

Protecting People Different from Ourselves

August 2014

Tourism is about discovering the unknown and about learning about the other.  Often in the tourism we need to deal with people who have a different sexual, religious, or political orientation from ours.  We also have to deal with, serve and protect people whom we may not like.  Often these people are a challenge to [...]

Museums Become the Tourism Industry’s New Star

July 2014

For all too many years, museums were places that people stated that they ought to visit, but often ignored, on their way to something they thought would be more fun.  That trend may be now reversing itself and as an in-depth analysis found in the British magazine, The Economist (December 21st Edition) notes, museums today [...]