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Tourism Tidbits Archive

When visitors ask what is there to do in your community

November 2005

There are few tourism officials whose communities do not suffer from local negative publicity. Often this negative publicity is so strong as to undermine the best marketing campaigns.

Oil and Tourism

October 2005

If we like it or not, tourism entities need to begin to consider the relationship between the cost of oil and the tourism industry.

Relationship building

September 2005

Every aspect of tourism has its primary basis in the concept of relationships and relationship building. This basic rule applies to all aspects of the industry, from frontline personnel to tourism security professionals.

Dealing with difficult customers; finding ways to make your tourism more succesful

August 2005

August is often called the “dog days” of summer. The name derives from the fact that it is often too hot for even a dog to want to wander along the streets. The end of the summer is also high tourist season in much of the world and a time when planes and hotels are full and nerves are often frayed.

The tourism time-experience continuum

July 2005

Many tourism centers falsely believe that they are selling a tourism product. Nothing could be further from the truth.

Protecting our Cultural Property

June 2005

More and more tourism offices and convention and visitor bureaus are becoming aware that cultural property, such as the tangible (often called the plastic) arts and architecture are not only a major attraction but also need special protection.

Why Tourism Industries Fail (Part 2)

May 2005

Tourism and travel industries often do not take the time to analyze failures. Like all businesses, tourism involves business risks, and it is only through a careful analysis of these risks that we are able to see past problems and work to avoid these problems in the future.

Why Tourism Industries Fail (Part 1)

April 2005

Much of the tourism literature is dedicated to tourism successes or how to succeed. Rarely do we examine our failures.

Reassessing Tourism Security

March 2005

As the winter winds down and we begin to prepare ourselves for the high tourist seasons of spring and summer, this is a good time to begin to reassess our tourism security.

Tourism Trends

February 2005

While no one can predict the future the careful observer of the world of tourism can note various trends that are taking place throughout the Western world when it comes to tourism and travel.

Some New and Old Ideas in Tourism Marketing

January 2005

With the start of the new year, it is always a good idea to think about our marketing strategies. Not all new ideas are great and not all old ideas are bad.

Getting a Tourism Management check-up

December 2004

With the end of the summer tourism season and heading into the winter tourism season, the month of November is a great time to give your office a “tourism check-up.”

Health on the Road

November 2004

Although many of our guests claim they seek fine dinning at a leisurely pace, all too often the opposite is true.

Dealing with Natural Disasters Before and After

October 2004

The recent bad weather both in the Caribbean and in much of the Asian Pacific area ought to be a wake-up call to everyone in the tourism industry that theirs is a very fragile industry that is often weather dependent.

Developing Shared Leadership for Successful Tourism

September 2004

All too often tourism entities talk about “partnerships and sharing leadership”, but actually mean by that phrase: “let’s see what you can do for me.”

The Partnering Approach to Entertainment Policing

August 2004

Policing an area’s entertainment sites has become an important issue in tourism. Not only are these sites open to criminal activity, but as places in which large crowds congregate, tourism officials must deal with an evermore-nervous public. One way to lessen anxieties and to increase profits is by involving both local police departments and security [...]

The Relationship between site beautification, good security, and good marketing

July 2004

One of the major fallacies that many tourism entities suffer, be they urban or rural, is neglecting their physical appearance.

Hotel Security Management

June 2004

Often hotels and CVB directors are unaware that event and meeting planners (the people who often decide who gets the convention busines) that these people not only take security matters very seriously, but also ask some very hard and poignant questions.

Tourism & Health

May 2004

The SARS crisis and other related health crises such as those experienced by the cruise industry ought to be wake-up calls for people in the tourism/travel industry that health has become a major tourism safety issue.

Reviewing customer service

April 2004

One would imagine that people working in the hospitality fields love customer service. While that is sometimes true, all too often it is far from true.