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Tourism Tidbits Archive

Customer Service: Going Beyond the Expected

February 2018

Leisure travel and tourism are all about turning dreams into realities.  Be the traveler seeking adventure, spirituality, knowledge, or relaxation, all travelers are united by certain commonalities.  Among these is the fact that the person has sought out this experience, and has chosen a specific locale.  Destinations that forget this basic principle are bound to [...]

Some of the lessons learned during 2017

January 2018

Part 1 of a two part series Once again the travel and tourism industry faces both new and on-going challenges. Travel and tourism cannot be separated from the world context in which they operate. Be that context political states of war, or one of health issues or of economic undulations, what occurs throughout the world [...]

Religious and Pilgrimage Tourism in Uncertain Times

December 2017

The month of December is on of the times of the year when much of the world is faith oriented.  It is also a time of the year when emotions run high, the weather is a challenge, and when the threat of violence and disease are ever present.  Tragically periods of high religious intensity also [...]

Natural Disasters and Tourism

October 2017

The recent hurricanes in the United States and the Caribbean, the earthquake in Mexico, and floods occurring in parts of Europe ought to serve once again to remind us that much of the tourism industry is dependent on Mother Nature.  Although we tend to focus tourism security more on human actions such as terrorism or [...]

Still More on Old-New forms of Tourism Research and Product Development

September 2017

The world is changing faster than most of can often comprehend.  New threats seem to arise daily, from threats of nuclear war to threats of economic crises, from acts of low-tech terrorism, such as car ramming, to new computer scams.  These accelerated changes means that tourism professionals must adapt to a world that is not [...]

Old-New forms of Tourism Product Development

August 2017

The famous French phrase: “plus ça change, plus c’est la même chose” (the more things change the more they are the same) is a good starting point for tourism product development. Often what is old becomes new, and what we see as innovative was always right before our eyes.  Some basic principles of tourism product development are that “every community has a [...]

More of Some of the Best Practices in Tourism, Security, Risk Management and Crisis Recovery – Part 2

July 2017

Travel is not easy. It requires planning, there is both a cost in money and in time and there is the expectation that they investment in the trip, be it for pleasure or for business will provide benefits that make to cost worthwhile. Due to the state of today’s world, travelers have had to become [...]

Some of the Best Practices in Tourism Security, Risk Management and Crisis Recovery – Part 1

June 2017

This June we shall be holding the 23rd Annual Las Vegas International Tourism Safety and Security conference and in honor of our conference, this month’s Tourism Tidbits focuses on issues of security and safety. Although the public, media, and politicians expect continuous 100% safety and security, reality is that total security does not exist.  What [...]

More on Religious Tourism

May 2017

We only have to see photos of people praying in Mecca, visiting the Vatican, washing in the Ganges, or attending a religious festival at the Western Wall in Jerusalem to know that both religion and religious pilgrimages play a major role in tourism.  Religious tourism even bleeds into the world of “secular faith” as proven [...]

Tips on Customer Service

April 2017

No matter in what area of tourism you may be, the simple fact is that tourism is a customer-oriented business.  Without customer service, not only your marketing will eventually fail, but also the business’ viability will be in question. Good service is to tourism what oxygen is to the body. It is the lifeblood of [...]

Facing both old and new security challenges

March 2017

The first quarter of 2017 began in ways that were not that different from the end of 2016.  The tourism industry continues to be a target of terrorism and acts of crime.  For example, France has recently faced a series of attacks, some successful and some thankfully stopped.  Terrorism continues to be a problem in [...]

Reviewing More of the Fundamentals of the Travel & Tourism Industry – Part 2

February 2017

Part 2 of a two part series. Part 1 appeared in January Last month we looked at some of the fundamentals of a successful tourism business or industry.  Although every local is different, and it is a basic principle to emphasize the unique and different aspects of your business or locale, human beings are basically [...]

Reviewing Some of the Fundamentals of the Travel & Tourism Industry – Part 1

January 2017

Part one of a two-part series Once again the travel and tourism industry faces both new and on-going challenges.  Travel and tourism cannot be separated from the world context in which they operate.  Be that context political states of war, or one of health issues or of economic undulations, what occurs throughout the world touches every aspect of tourism.  It is for this reason [...]

Ports and Tourism Security

November 2016

In much of the world the month of November is a time when the cruise industry begins to enter into its high season, especially for those ships that frequent warm water tropical ports.  Although the cruise industry has had its ups and downs, so far the industry’s ports-of-call have avoided any major terrorism crisis. The [...]

Avoiding Becoming a Tourism or Travel Victim

October 2016

Travel is no doubt a wonderful, experience.  It broadens our horizon, permits us to understand new societies, allows us to see things about which we have only dreamt, and gives us the opportunity to see ourselves in entirely new ways and often as others see us. Unfortunately, when some people travel they may also do [...]

Applying Statistics to Tourism

September 2016

There are few people who can say that they enjoyed their college statistics course.  Most of us tended to see statistics courses as an exercise in making simple hard and the obvious obtuse.  Yet despite the many difficulties modern statistics can play an important role in the tourism industry.  For example, anyone interested in promoting [...]

Mass versus Boutique Tourism: The advantages and disadvantages of both

August 2016

A major debate and buzz word within the tourism industry is what is often called “sustainable tourism”.  In reality there is no one definition of what the word means an even less people are sure of how to apply the term.  The word has become so over used that often it has become meaningless.  Often, but nor always, the debate around sustainable tourism revolves around [...]

Tourism, Transportation, and Security – Part 2

July 2016

As noted in the June edition of Tourism Tidbits there is a symbiotic relationship between tourism and transportation.  Tourism, as we know it, cannot survive without a good and safe transportation system.  Although the inverse is not absolutely true, much of the transportation industry depends on tourism.  Although, some forms of transportation would appear to [...]

July: Tourism’s Trying Half-Month

July 2016

The month of July has not been an easy month in the world, and especially in the world of tourism.  Until recently, tourism oriented nations experienced one or another form of crisis on a tri or bi-monthly or monthly basis.  During the last few weeks, the crisis du mois seems to have become the crisis [...]

Tourism, Transportation, and Security – Part 1

June 2016

The connection between tourism and transportation is so close that often people use “travel” as a synonym for tourism.  In fact, in many languages, tourism is another way to express travel.  Even in English it is hard to miss the connection between the words “tour” and “tourism”. Transportation methods allow us to travel. Unfortunately, in [...]



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